Return policy

RETURN POLICY

PLEASE NOTE THAT WE DO NOT DO FREE RETURNS, CHARGES APPLY.

Return

Is it possible to return my order?

Yes, this is possible.

If you are not satisfied with the items you have ordered, you have the option to return them

within 30 days of receipt.

In this case, the order must meet the following conditions:

1. The order still contains all the appropriate parts, components and the packaging has arrived exactly as the product.

2. Normal handling of the product is evident, breakage due to careless handling is excluded.

3. Products for which hygiene is important have been thoroughly cleaned before the return process begins.

4. The product has been found to be defective immediately upon receipt.

We are entitled to charge the customer for shipping costs. A return will be processed within 7 working days and if the conditions are met, the return will be officially acknowledged within this period.

*We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of our own.

How can I return my order?

If your order meets the above conditions, you will need to do the following to initiate the returns process.

-Send an email to: elliesmelbourne@gmail.com

-Make sure the email contains the following:

Order number

Reason for the return request

Photo of the product in case of breakage

First name + last name of the customer

Address of the customer

We will then speak to you and give you the return address.

Never send the return to the sender, we will send you the correct address after you have asked us to do so. You, the customer, are responsible for the shipping costs of returning the product.

The consumer has a right of withdrawal in accordance with the following provision if the consumer is a natural person who enters into a legal transaction for purposes that are not predominantly related to his or her commercial or professional activity.

CONDITIONS OF WITHDRAWAL

The withdrawal period is 30 days from the day on which you or a third party designated by you other than a carrier received or took delivery of the last goods.

Since we work with a fully automated system, orders are fulfilled as soon as they are placed. Therefore, we cannot interrupt the shipping process until delivery, so refunds upon receipt of the goods are not possible.

To exercise your right of withdrawal, you must inform us Ellie's of your decision to withdraw from this contract by a clear statement (e.g. by e-mail). The revocation is final when we have received the goods. The costs for returning the goods shall be borne by the buyer.

Registration for shipments in transit

Since our goods are shipped from Asia, there may be longer transit times over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you receive the goods and then send them back to us. Of course, you can inform us about your cancellation in advance.

In order to guarantee you the fastest possible return, we ask you to send us a shipping confirmation.

Consequences of cancellation

If you cancel this contract, we must refund all payments we have received from you, except for delivery costs (except for additional costs resulting from the fact that you have chosen a different delivery method than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the date we receive notification of your cancellation of this contract and take delivery of the goods. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

** ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.